Privacy Policy
Travel Tribe - Privacy Policy
INTRODUCTION
Welcome to Travel Tribe Jersey’s Privacy Policy.
Travel Tribe Jersey (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us, or use any of our travel-related services.
Please read this Privacy Policy carefully so that you understand how and why we use your data, as well as your rights under data protection law, including the UK GDPR, Jersey Data Protection Law (Jersey DPJL 2018), and related regulations.
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1. IMPORTANT INFORMATION AND WHO WE ARE
Purpose of This Privacy Policy
This Privacy Policy provides information about how Travel Tribe Jersey collects and processes your personal data when you:
Use our website or social media pages
Request or purchase travel services
Make an enquiry or request a quote
Subscribe to our marketing communications
Interact with us online, by phone, email, or in person
Our website and services are not intended for children, and we do not knowingly collect data relating to children except where necessary for travel bookings and always with parental consent.
This Privacy Policy supplements any other privacy or fair processing notices we may provide and is not intended to override them.
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Controller
Travel Tribe Jersey is the data controller responsible for your personal data.
Contact Details
Travel Tribe Jersey
Email: contact@traveltribejsy.com
Postal Address: 17 St Peters Country Apartments, St Peter, Jersey. JE3 7GZ
Phone: +44 7797 768 620
If you have questions about this Privacy Policy or wish to exercise your legal rights, please contact us using the details above.
You also have the right to lodge a complaint with:
The Office of the Information Commissioner (Jersey) – https://jerseyoic.org
We would appreciate the opportunity to resolve concerns before you contact a regulator, so please reach out to us first.
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Changes to This Privacy Policy
We keep this Privacy Policy under regular review. Any updates will be posted on our website with a revised “Last Updated” date. If significant changes are made, we may notify you directly.
It is important that your personal data is accurate and up to date. Please notify us if your information changes.
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Third-Party Links
Our website may contain links to third-party websites, applications, or plugins. Clicking on these may allow third parties to collect or share data about you. We do not control these websites and encourage you to read their privacy policies before providing any personal data.
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2. THE DATA WE COLLECT ABOUT YOU
“Personal data” means any information that can identify you directly or indirectly. We may collect, use, store, and transfer the following categories of personal data:
Identity Data
Includes first name, last name, title, date of birth, gender, passport information, nationality, special assistance requirements, and dietary requirements.
Contact Data
Includes address, email address, and telephone numbers.
Financial Data
Includes bank details, payment card information, and billing information.
Transaction Data
Includes details of travel services purchased, payments made, and booking information.
Technical Data
Includes IP address, browser type, operating system, login data, time zone settings, and interactions with our website.
Profile Data
Includes your preferences, interests, feedback, survey responses, and booking history.
Usage Data
Includes information on how you use our website and services.
Marketing & Communications Data
Includes your preferences for receiving marketing and your communication preferences.
Special Category Data
We may collect limited health-related information only where necessary for travel, such as medical conditions, mobility requirements, or accessibility needs.
We do not collect information about race, religion, sexual orientation, or criminal history.
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If You Fail to Provide Personal Data
Where we require personal data to fulfil a contract (such as booking a holiday), and you fail to provide it, we may be unable to deliver the requested service.
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3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data:
Direct Interactions
You may provide data when you:
Request travel quotes or make a booking
Subscribe to newsletters
Contact us via phone, email, or social media
Enter promotions or competitions
Automated Technologies
We automatically collect Technical Data using cookies and similar technologies when you browse our website. Our cookie policy explains this in more detail.
Third Parties
We may receive data from:
Travel suppliers (airlines, hotels, tour operators)
Payment providers
Technical service providers
Public sources such as social media, Companies House, or electoral registers
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4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data where permitted by law. Most commonly, we will use it:
To fulfil a contract with you
Where it is necessary for our legitimate interests
To comply with a legal obligation
With your consent, for marketing
Purposes for Using Your Data
We may process your personal data to:
Manage travel enquiries and bookings
Provide customer service
Process payments
Send updates about your travel arrangements
Personalise communications and travel recommendations
Administer our website and keep it secure
Send marketing (with your consent)
For detailed lawful bases, we can provide an expanded table on request.
Marketing Communications
You will receive marketing from us if:
You opted in; or
You purchased a service and did not opt out
You can unsubscribe at any time via email or by contacting us.
We will not share data with third parties for marketing without your explicit consent.
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Cookies
We use cookies to improve website performance and personalise your experience. You may disable cookies in your browser settings, although this may affect site functionality.
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5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your data with:
Travel suppliers (e.g., airlines, hotels, cruise lines)
Payment processors
IT and website service providers
Legal, regulatory, and law enforcement authorities (if legally required)
Professional advisers (e.g., accountants, lawyers)
We will never sell your data for marketing purposes.
All third-party processors must comply with privacy law and may only process data on our instructions.
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6. INTERNATIONAL TRANSFERS
Because we work with global travel suppliers, your data may be transferred outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards such as:
Adequacy decisions
Standard Contractual Clauses
Supplier compliance assurances
Contact us if you would like more details.
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7. DATA SECURITY
We implement robust security measures to protect your personal data from loss, misuse, or unauthorised access. Access is restricted to staff and suppliers who need your data to perform their duties.
We have procedures in place to handle any data breach and will notify you and regulators where legally required.
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8. DATA RETENTION
We retain your data only as long as necessary for:
The purposes for which it was collected
Legal, tax, accounting, or reporting obligations
Standard retention for customer data is six years from the date of your last interaction, unless a longer period is legally required or justified.
We may anonymise data for statistical or analytical purposes.
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9. YOUR LEGAL RIGHTS
You have the following rights under data protection law:
Access to your personal data
Correction of inaccurate data
Erasure of your data
Objection to processing
Restriction of processing
Data portability
Withdraw consent at any time
To exercise any of these rights, contact us at:
contact@traveltribejsy.com
Requests are normally free and responded to within one month.
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10. GLOSSARY
Legitimate Interests
Business interests that allow us to operate effectively, provided they do not override your rights.
Performance of Contract
Processing your data so we can provide travel services you request.
Legal Obligation
Where processing is necessary for us to comply with the law.
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Last Updated
November 2025