How We Work
What Sets Us Apart...
Most travel sites stop their service at 'Complete Booking'.
As a company, we work very differently, our support begins long before you book and continues every step of the way.
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See below, all the ways in which we can take care of you and your holiday to make sure you receive the best possible service...
Before you book, here's what we can take care of...
1
We Listen
We listen to what you want, your wish list, your budget, your dates, your family's needs & anything else that is important for your trip.
2
We Research
We research destinations, accommodations and itineraries that genuinely suit you & your needs to make sure we find the perfect match.
3
We Compare
We compare prices across our multiple suppliers & agent-only sites to make sure we find you the most value & competitive prices.
4
We Check
We check flight times, connections, transfers, luggage rules & we flag visa requirements, passport validity & travel regulations
5
We Provide
We provide honest recommendations & advice based on real experience & knowledge & not influenced by algorithms!
6
We Craft
We craft a personalised holiday plan so that you can see everything clearly before deciding whether you wish to go ahead with booking
Our Service is Free!
We put together your entire holiday package pre-booking completely free and all we ask in return is that the process isn't taken advantage of and that you stay open and honest with us. If you spot something else that you like the look of, just send it over as there's a good chance that we can match the price or specifications for you.
Once you book with us, this is when our service shines...
Here's just a little peek at some of the added touches we can deliver for our clients...
We can check clients in for flights & send boarding passes straight to their inbox. We can also rearrange flights & deal with the airline customer service so you don't have to.
We can pre-book seats, add API details & update frequent flyer numbers. We can also book airport lounge access to start your trip in style & arrange transfers including car seats for the little ones.
We can create a tailored-for-you 'things to do' guide & our top destination tips. From Phuket to Pula, the Norwegian Fjords to Disneyland, we can suggest the best things to see & do.
We can confirm hotel bookings directly with the hotels to make sure everything is ready for your arrival, including the correct bed types, cots & sofa beds.
We can request & confirm room upgrades, complimentary extras, arrange birthday surprises & thoughtful celebration notes placed into the hotel room.
We can book excursions & activities, ensure train tickets are delivered to hotels for collection, secure car hire & help with cancellations when plans change.
We can send balance reminders to avoid any last-minute stress or risks to your booking
We send personal messages & sometimes gifts before departure to wish clients an amazing trip
We follow up after your trip to welcome you home & hear all about your experience
These are just some of the things that we can take off your plate.
Online booking sites stop the second that you click 'Book'. We stay with you before, during and after your holiday.
We're More Than Just A Booking...
It's a Personalised Travel Experience!
Once we've researched and put together a full holiday package for you, we kindly ask you to remember the groundwork we have put in for free and the level of service that comes when you book with us.
After hours of searching, you might find something £30 cheaper. But our clients choose us because they know they're getting so much more than just the price tag!
Expert knowledge & insider tips to make trips more cost-effective
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Extremely competitive pricing, we never want you overpaying and we will always be open and honest about pricing.
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A trusted, personal service that saves you time, stress and makes your holiday feel extra special.
This Is Us...
We're a small, passionate team and we genuinely love what we do. We put our heart into every detail, so that your holiday is seamless from start to finish
